Delivery and Returns
Thank you for making your purchase from the Sonata HiFi online shop
If you are not entirely satisfied with your purchase or with our service, then please know we are here to help.
Delivery can be made to any address, provided that the address to which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be placed in a letterbox). Please make sure you keep the receipt enclosed with your goods as proof of purchase or for any warranty issues.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery schedules are subject to product and delivery time availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered.
We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm, subject to the chosen courier service. We are unable to confirm an exact time.
Sonata Systems Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Sonata Systems Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and the chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Sonata Systems Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Sonata Systems Ltd then you have 14 calendar days to do so.
Please inform us of the reason for the return before doing so, either by email (firstname.lastname@example.org) or by phone (0330 111 5653)
The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
You will be responsible for paying for the shipping costs for returning an item. Shipping costs are non-refundable.
Once we receive your item, we will inspect it and notify you that have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to the original method of payment.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
2 Christchurch Court,
171 Willesden Lane,
This returns policy does not affect your legal rights.
CANCELLATION OF ORDERS
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Sonata HiFi website, or by phoning us on 0330 111 5653
We strive to get all orders processed by 1PM dispatched the same day, if stock is readily available.